“These days, it’s kind of a common nuisance that we have to deal with,” he said. Taking a record of the phone number from which the scam call originated can be helpful, Eskelsen said, adding that it’s still difficult to track down who’s behind the fraud attempt because these operations are frequently conducted overseas. Stock image | Photo by Daisy-Daisy/iStock/Getty Images Plus, St. 3.Įskelsen advises customers who receive such calls to hang up the phone and call the company’s main customer service number, 88. And during the holidays, no shutoff notices are being issued at all. In fact, during the winter months, the company relies exclusively on notices delivered directly to costumers’ doors a minimum of 48 business hours before power is turned off for nonpayment. George News the company does not and never has issued 30-minue shutoff notices over the phone. Listen to a recording of the scam call in the video player above.ĭavid Eskelsen, a media representative with Rocky Mountain Power, told St. Having reported on similar scams several times in the past, it didn’t take long for personnel at the office to catch on to Alexander’s attempt at extortion, and a call to Rocky Mountain Power’s official hotline confirmed those suspicions. George News was caught in the web of a common scheme Wednesday morning when the Canyon Media offices were called by a man going by the name “Alexander” claiming to be a representative from Rocky Mountain Power warning that the power would be shut off in 30 minutes due to delinquent payment. GEORGE - While Rocky Mountain Power is giving its customers a reprieve from overdue notices during the holidays, scam artists are offering no such courtesy. Call Center CSR- Full Time Rocky Mountain ATV, Inc.ST. The scams are common, but the techniques are sophisticated. Provide all services and objectives to ensure Rocky Mountains quality of services.ĥ.0 Payson, UT 84651 Full-time Provides support to customers with product and service information. Journeyman Lineman - Local 57 (Tooele, UT - 15k Sign-On Bon. Likewise, Erickson said, "We'll never ask for payment over the phone." The city of Rocky Mount has been committed to providing safe, reliable electric service for customers since 1902. "We're never going to call and threaten our customers," she added. Rocky Mount is one of more than 2,000 public power providers in the nation and one of 72 in North Carolina. Rocky Mount is also a recipient of the American Public Power Association’s (APPA) Reliable Public Power Provider (RP3. Rocky Mountain Power will not demand immediate payment for damaged or broken electrical equipment or any other service. In Utah, Rocky Mountain Power offers a rebate for approved smart thermostats. Be suspicious of anyone who approaches you by phone, email, text, or in person and asks for on-the-spot payment, according to the website. Rocky Mountain Power extends help for customers behind on bills by Rocky Mountain Power August 1, 2020. RMP’s qualified products list has a long lineup of smart thermostats. As of July 1, 2020, the Nest Thermostat, now Google Nest, is still on this list. Customers who want to take advantage of this rebate need to make sure the brand and model of their smart thermostat. Additionally, Rocky Mountain Power strives to provide its customers with reliable information which can help them plan for the future. Scammers also may use a sophisticated deceptive tactic that makes it appear to Caller ID systems that the call is coming from Rocky Mountain Power when it is not. They use a tone of urgency that can trick people into acting hastily. Sometimes the scammers will target a business during the middle of the day. #ROCKY MOUNTAIN POWER CUSTOMER SERVICE FULL#įor example, a scammer may call a restaurant during its lunch rush hour with a room full of customers and threaten to cut off power. They also will target the elderly, she said.Įrickson advises people who receive such calls or other communications to hang up and call Rocky Mountain Power at 1-88, your local police and the Federal Trade Commission at 877-FTC-HELP. Based in Salt Lake City, Utah, we provide electric service to 1 million customers in Idaho, Utah and Wyoming. If someone purporting to be a Rocky Mountain Power employee contacts you in person, ask to see their identification badge. Legitimate employees carry ID badges with their name, photo, the company logo and verification number. #ROCKY MOUNTAIN POWER CUSTOMER SERVICE VERIFICATION# Rocky Mountain Power will report the complaints to the authorities, Erickson said. #ROCKY MOUNTAIN POWER CUSTOMER SERVICE VERIFICATION#.#ROCKY MOUNTAIN POWER CUSTOMER SERVICE FULL#.
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